Delivery & Returns
Equine Products UK LTD shall deliver the Goods to the Customer at the entrance to his premises or warehouse and shall not be obliged to undertake any distribution, breaking down or stacking of the Goods within any premises or warehouse. Any shortfall in or change to the Goods delivered shall be made in writing to us and the carrier within three days of receipt of the Goods, otherwise such claims cannot be entertained.
Cost Of Carriage United Kingdom:- All orders of £75.00 or over (net invoice value) are consigned and carriage paid. On orders less than £75.00 the charge will be £7.95 per parcel.
International Delivery – We currently do not deliver outside of the United Kingdom.
Right Of Cancellation
When you make a purchase on this website, you have the right, save for the exceptions referred to below, to cancel the purchase without the need to give us any reason within 14 days of your order delivery date. Provided that the terms of this policy are complied with Equine Products UK LTD agree to reimburse you the purchase price you paid for the goods within 30 days of notification of cancellation.
In order to make such a cancellation you must fill out our returns request form within 14 days of your order delivery date by completing the returns form. You must also return the goods to us immediately, unused, in their original packaging and with the original order confirmation. You are solely responsible for the cost of returning the goods to us, and for ensuring that the full and correct postage is paid. You are also responsible for the risk of any loss or damage of the goods upon receipt of delivery of the goods by you and while in transit to us. We cannot accept responsibility for goods lost in transit and you are strongly recommended to obtain proof of posting when returning goods. Title and risk to the goods shall pass back to us when received by us.
Refund or Exchange
In addition to the right of cancellation set out above for goods ordered on this website we will provide you with a refund or exchange provided that the following conditions are adhered to:
The goods are unused;
The goods are returned within their original packaging;
The return is made within 30 days of the date of purchase of the goods; and
The goods are accompanied by the original order confirmation.
You’ve completed the returns request form and received confirmation from us.
Return of Allegedly Defective Goods
The shipping cost for the return of goods will be borne by you. Allow 30 business days for us to process your return when received by us. You are responsible for the risk of any loss or damage of goods upon receipt of delivery of the goods by you and while they are in transit to us. We cannot accept responsibility for goods lost in transit and we strongly recommend that you obtain proof of posting when returning goods. Title and risk to goods shall pass back to us when received by us. We cannot accept or refund goods purchased anywhere other than on this website.
When the goods are received by us they shall be assessed by our sales Department. If the sales Department determines that the goods are defective such that you are entitled to a refund under law we shall offer you a refund, repair or replacement in respect of them. In the event that the sales Department determines that the good(s) are not defective you shall be notified accordingly and the return of the good(s) to you shall be arranged, the cost of such return shall be borne by you.
Goods shall not be considered defective if the alleged defect arose due to:
The customer failing to follow Equine Products UK LTD’s oral or written instructions as to the storage, use, cleaning and / or maintenance of the goods;
The customer altering or repairing the goods without our prior written consent;
Fair wear and tear, wilful damage, negligence or abnormal use or storage of the goods.
For reasons of hygiene, refunds/exchanges are not available for any oral products unless they are sealed and unused condition.
Please note that this returns policy only applies to the original purchaser of the goods.